CERTIFICATES OF AUTHENTICITY: Every canvas limited edition or original artwork purchased through Pop Land Studios/Nelson De La Nuez will be sent a Certificate of Authenticity to match the piece. It will arrive approx 1-2 weeks after the piece has been purchased, depending on the artist's schedule at the time the order is placed. It will be signed by the artist and show your title/edition number. When an edition reaches the end, it is officially sold out.
SHIPPING: All shipping is through FedEx Ground or Priority Mail, depending on the order. All prices on this site include the shipping but is for the U.S. only. We can ship to Canada and other countries as well, but please ask for the shipping quote first and we can apply the charge to your order. We do not really charge extra for shipping--it is included--it is figured into the cost already. You are getting the best possible deal on shipping. Each item comes packed so no damage will occur. All prints, framed or unframed, will ship out within approx. two-three business days after the order is placed, if the item is in stock. If you need something rushed, please notify us by phone or email firstname.lastname@example.org of date needed--an extra Rush/shipping fee may apply.
RETURNS/DAMAGES/PAYMENT: We do not accept returns or exchanges on any artwork or other products, including books or phone covers, once it has been purchased unless it is damaged. We package and ship all artwork very well to ensure that there will be no damages, but if this happens to occur, please contact us immediately. We will replace the item for the same item only. Most of the art is created at the time you place your order--we do not already have it made and ready to ship. This is why, once you place the order, it cannot be altered or canceled. Much of it is also hand painted and requires the time of the artist to paint your piece.The order cannot be canceled once it is placed. Please ask any questions prior to placing the order. Any custom orders (The Lonely Hearts Club Band)--it is your responsibility to furnish the artist with all necessary photos/images to finish your artwork--no refunds will be made if you do not give him these images. It is up to you to follow through and your artwork will then be finished accordingly. In the rare case your artwork is damaged during shipping: Please notify us immediately (within 7 days) so we can take the proper steps to replace the damaged art. PLEASE keep the original packaging--USPS,UPS or FedEx require it in order for us to file a claim. PAYMENT Your artwork must be paid for upon ordering either by check, money order (U.S. only) or credit card. We accept Visa and MasterCard. If you'd like to pay with a check, we will wait to fill the order until the check has been received and cleared by the bank. All orders ship from CA, so any orders shipping to a CA address will be charged CA sales tax. *Please call 805-583-5060 if you'd like to pay by check or give a credit card over the phone. CONTACT You can reach us at 805-583-5060, during normal business hours (CA time).